Repairs and maintenance your team doesn't have to chase.
DML Property Solutions is a maintenance contractor for letting agents, managing agents, portfolio landlords and facilities companies. We take the job, arrange access with the tenant, document the work and invoice it against your reference. The only time you hear from us is when we say it's done.
Covering Cardiff, Barry, Bridgend, Caerphilly, Newport, Penarth and the wider Vale of Glamorgan.
Your contractor shouldn't create more work for your team.
Most agencies already have someone. They change when the jobs go quiet, the paper trail is thin, or the contractor starts talking to the landlord. Here is what we do about each.
Your client stays your client.
DML works for businesses that manage property: letting and managing agents, landlords who run their own portfolios, and facilities companies. You own the client relationship. We do the work.
- We never take a job around you.
- We don't quote your clients directly.
- We don't send reports or invoices to anyone but you.
- We don't advertise to homeowners.
What makes DML different.
Whoever called first, could be the tenant
Only you, whoever instructs them
Often verbal only
Photos and a written note on every job, one invoice with your reference
Varies; worth asking for proof
Public, employers' & professional indemnity insured; Rent Smart Wales licensed
May quote the landlord direct next time
Landlords we meet through you stay your clients
Often informal, with no job reference
One invoice, your reference, 14–30 day terms
Business instructions only.
Letting & managing agents
Reactive repairs, void turnarounds and pre-tenancy make-ready across a managed portfolio.
Block & estate management
Communal repairs, external works and the small recurring jobs that clog a block manager's inbox.
FM & maintenance contractors
Overflow and sub-contracted works in South Wales when your own teams are committed.
Portfolio landlords & operators
Offices, retail units and HMOs: fabric maintenance and repairs on planned or reactive terms.
What we take on.
Organised the way you instruct us: by type of job, not by trade.
Reactive maintenance
Leaks, doors, locks, windows, plumbing (non-gas), plastering, tiling and flooring, with same-day contact on every instruction.
Void turnarounds
Clearances, damage repairs, kitchen and bathroom repairs, painting and making good, so the property is ready to re-let.
Damp and mould
Treatment, sealing, making good and ventilation improvements, with a note to the agent on what caused it.
Planned maintenance
Recurring repairs, guttering and fascias, minor roof repairs, fencing, paths and small projects on a planned schedule.
Communal and commercial
Entrance areas, doors and decoration for blocks, plus offices, retail units and HMOs.
Multi-trade projects
One scope, one point of contact and one invoice when a job needs more than one trade.
- General repairs and handyman works
- Plumbing (non-gas): leaks, tanks, tap sets, waste
- Carpentry, doors, locks and windows
- Kitchen and bathroom repairs and replacement
- Painting, decorating and making good
- Plastering, tiling and flooring
- Damp, mould treatment and ventilation
- Guttering, fascias and minor roof repairs
- Fencing, gates, paths and external works
- Void turnarounds, clearances and make-ready
- Communal areas and commercial premises
- Planned maintenance schedules and small projects
Gas and electrical certification. Gas work and electrical testing are carried out by Gas Safe and NICEIC-registered engineers we work alongside. We'll tell you up front which parts of a job are ours and which are theirs. You keep one point of contact and one invoice.
Before and after, on the jobs you'd actually instruct.
Every job we do is photographed before and after: it's how your report gets written. These are a few of them.
Door canopy, missing timbers
A front-door canopy with missing and weathered timbers, then replacement timbers fitted and the whole canopy repainted.
Overgrown boundary, new fence
A boundary overgrown with brambles and ivy, then a new closeboard fence on a concrete gravel board.
Balcony decking
Worn timber decking with boards lifted, then new boards laid across the balcony.
Mould-stained ceiling
Water damage and black mould on a ceiling, then cleaned and redecorated.
Failed plaster back to brick
Blown plaster stripped back to the brickwork, then replastered and painted.
One-bed flat, finished
The finished lounge and bedroom of a one-bed flat conversion.
Built to sit inside your existing process.
Not beside it. Instruct us the way you instruct anyone else, and your team never has to learn a new system.
Coverage. Cardiff, Barry, Bridgend, Caerphilly, Newport, Penarth and the wider Vale of Glamorgan; further afield considered on request.
- InstructBy email or phone, quoting your own job reference. We make contact the same day.
- AccessWe arrange access with the tenant and confirm the appointment back to you, so chasing isn't your job.
- AttendWe diagnose and repair, or quote first. Anything over your authorisation limit is quoted before we start.
- ReportPhotos and a short written note on completion, sent before the invoice, with anything else we spotted in the property. Quick updates by phone, email or WhatsApp, whichever your team prefers.
- InvoiceOne invoice per job with your reference on it. 14 days preferred, no later than 30.
- ClosedYour team has everything needed to close the job off.
Ask the people already instructing us.
“We use DML extensively across our managed property portfolio and have complete confidence in the service they provide to us, our landlords and our tenants. They are professional, reliable and consistently deliver an excellent standard of workmanship. DML has never let us down, and after many years of working together we wouldn't consider going anywhere else.”
“I have worked with Dan and his team at DML for over 25 years. They carry out all of the maintenance on my rental properties and, as well as being highly skilled, they are professional and friendly. I strongly recommend DML for any property maintenance job.”
Reference contacts are available on request, with each referee's permission.
Add DML to your approved list in one email.
Adding a contractor to an approved list is an admin job. We've packaged everything so it takes one reply rather than three.
The DML Contractor Pack
Everything your agency needs to add DML to its approved contractor list.
- Public liability insurance certificate: £2,000,000 cover
- Employers' liability insurance certificate: £5,000,000 cover
- Professional indemnity insurance certificate: £250,000 cover
- Rent Smart Wales licence: no. P1-002-42960, verifiable on the public register
- IPAF PAL licence: static & mobile boom, valid to 2030
- Certificate of incorporation: DML Property Solutions Ltd, company no. 16943315
- Method statement and risk assessment for typical works
- Named client references, on request
No obligation to send us any work.
DML Property Solutions Ltd is led by Daniel Gill, with over 30 years in the trade across residential and commercial property in South Wales, alongside Luke Brooks as co-director. A team of multi-trade tradespeople, an apprentice and admin support covers the day-to-day jobs. The company is registered in England and Wales, company no. 16943315.
We deliberately don't chase homeowner work. The whole business is built for repeat, referenced, invoice-based instructions from agencies and contractors. That's why the process above exists at all.
Across South Wales.
Cardiff
Reactive repairs, voids and planned maintenance across the city.
Cardiff property maintenance →Barry and the Vale of Glamorgan
Maintenance for agents with portfolios across the Vale.
Vale of Glamorgan property maintenance →Bridgend
Reactive and planned maintenance in Bridgend county borough.
Bridgend property maintenance →Caerphilly
Repairs and voids across Caerphilly county borough.
Caerphilly property maintenance →Newport
Communal repairs, voids and reactive work in Newport.
Newport property maintenance →Penarth
Damp and mould, voids and repairs for agents managing in Penarth.
Penarth property maintenance →Ask for the contractor pack.
Send us your details and we'll email the full pack the same working day: insurance, licence, company details and references, ready for your approved-contractor list. No obligation to instruct anything.
Prefer to talk it through? Call Daniel on 07566 216221.